An Empirical Examination of the Determinants of Successful Transition Management in Offshore Business Process Outsourcing
نویسندگان
چکیده
Business process outsourcing (BPO) is fast becoming a mainstream business phenomenon and in recent times offshore business process outsourcing has gained momentum, with a number of companies wanting to capitalize on the benefits of offshore services. Effectively transitioning the identified business processes to a cost effective geographic location and stabilizing them in a defined timeframe constitutes an important step for successful offshore BPO. Towards this, transition management assumes paramount importance. In this paper, we report the preliminary findings of our empirical study focused on examining the determinants of successful transition management for offshore BPO, and provide recommendations for both the outsourcing firm and the BPO vendor. We also present directions for further research relating to transition management in offshore BPO arrangements.
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